Return Policy

Flexity is committed to providing the highest level of customer care. If you are not completely satisfied with your purchase, we accept returns up to 30 days from the delivery date. We do not cover the cost of return shipping however, the initial shipping cost will be refunded if you return your complete order. Items returned must be unwashed and unworn.

Please note all returns are subject to inspection. Simply fill out the return form below.

Please note the following condition. For hygienic reasons we do not change socks, tank tops, bras and swimwear. Clothing must not be worn or trained, washed, and damaged or deformed. Goods must contain original labels. Do not use deodorants or anitperspirants when testing and do not apply anything to clothing.

To which address should I send the goods back?

RETURNS

  1. Please fill out form here: https://flexity.zendesk.com/hc/sk-sk/requests/new

  2. Maximal dimensions are: 10kg , 70 cm lenght of 1 side, maximal length together 120 cm. Minimal size 10 x 7 x 1 cm

 

 

From country Return address
Slovakia flexity s.r.o. Saratovska 6/D, 84102, Bratislava, Slovakia
Czechia flexity s.r.o. Saratovska 6/D, 84102, Bratislava, Slovakia
Hungary flexity s.r.o. Saratovska 6/D, 84102, Bratislava, Slovakia
Poland Packeta.pl ID 99909974 - flexity Przesyłkownia.pl  Mostowa 4 43–400 Cieszyn
Austria Packeta ID 99909974 - flexity Postfach 4 3860 Heidenreichstein
Please send with Austrian Post
Germany Packeta.de ID 99909974 - flexity Schloßplatz 2 086 48 Bad Brambach
Romania Coletaria.ro ID 99909974 - flexity Drumul Osiei 53–55, 062395 București, Romania
Please use on of these couriers FAN Courier, Urgent Cargus, Sameday
Bulgaria ECONT/PACKETA (COLETARIA.RO) ID 99909974 - flexity Office ECONT RUSE DRUZHBA RUSE 7000, bul. Vasil Levski 4

ECONT/PACKETA (COLETARIA.RO)
ID онлайн магазин
Офис ЕКОНТ РУСЕ ДРУЖБА
РУСЕ 7000, бул.Васил Левски 4
Italy Packeta International/GLS TRIESTE ID 99909974 - flexity Via Morpurgo 8 34147 Trieste
France Packeta International – 967337 ID 99909974 - flexity c/o Asendia Germany Rue Ettore BUGATTI PFC Erstein ZI Ouest – BP 110 67119 Erstein Cédex
Please use courier Colissimo
Slovenia Packeta International - DPD d.o.o. ID 99909974 - flexity Depot Maribor Tržaška cesta 43 2000 Maribor
Latvia

Omniva LV (sorting center) – Packeta International ID 99909974 - flexity Dzirnieku iela 24 Mārupe, Mārupes novads LV-2167 Latvia

Please use courier Omniva

Lithuania

OMNIVA LT (sorting center) – Packeta International ID 99909974 - flexity Perspektyvos g. 32 LT-52104, Kaunas (ex Ateities pl. 45B, Kaunas), Lithuania

Please use courier Omniva

Estonia

OMNIVA EE (sorting center) – Packeta International ID 99909974 - flexity Rukki tee 7 Lehmja, 75306 Harju maakond, Estonia

Please use courier Omniva

Spain Packeta International – Correos Express ID 99909974 - flexity C/ Banús s/n, nave 5 CIM VALLES 08130 Santa Perpetua de Mogoda BARCELONA (SPAIN)
Portugal Packeta International – Correos Express ID 99909974 - flexity C/ Banús s/n, nave 5 CIM VALLES 08130 Santa Perpetua de Mogoda BARCELONA (SPAIN)
Croatia Packeta International s.r.o – HR post ID 99909974 - flexity Stancija Kaligari 3 Žbandaj, 52440 Poreč
Greece Packeta International ID 99909974 - flexity Geniki Taxydromiki hub Thessaloniki Esoteriki Periferiaki (Internal Ring Road) Thesi Dialogis OSE - Parodos Sof.Venizelou 54628 Thessaloniki
Please use courier Geniki Taxydromiki.

 

What are the conditions for accepting a returned order?

The condition for accepting a returned parcel is unwashed and unused goods. In case your parcel gets lost, please send us proof of delivery or tracking number. If you have received a damaged product, please inform us about it immediately and send us photo showing the damaged product at our e-mail address: info@flexitylife.com

Money will be refunded to your bank account via bank transfer.

We do not cover the cost of return shipping, however the initial shipping cost will be refunded if you return your complete order. Items returned must be unwashed and unworn. Please note all returns are subject to inspection.